ONCE AGAIN…I have called Amazon customer service to complain about what is becoming a regular occurrence. I am a Prime member, which is supposed to guarantee delivery in two days. BUT…Amazon sends the package “UPS SurePost,” which hands the package to the Post Office, which delivers it whenever they damn well feel like it.
The customer service person tells me that they’ve been receiving a lot of complaints about this. Good. Now I understand when something gets delayed by fate, hand of God, hurricane, whatever. I get that. And as it happens I don’t need the package today. That’s not the issue. The issue is that I’m paying $80 a year (recently bumped to $100, but I’ll be canceling before it renews) for a service Amazon is specifically NOT PROVIDING when they hand the package off to an outfit that doesn’t guarantee delivery in a specified time frame.
Can someone say “class action?” I mean really…I’m not one to get all legal on someone’s ass, but if a multinational corporation is ripping off hundreds of thousands of people by regularly not providing a service they specifically paid for, and it’s not a rare accident but corporate policy, what alternative is there?
I urge anyone and everyone runs into this issue to call Amazon and complain every time it occurs. Their customer service number is (866) 216-1072. If Amazon won’t listen to a soloist, maybe they’ll listen to the choir.